Skip to main content
Book a valuation

Terms and Conditions

Terms and Conditions

  1. About us

This website, www.cromwellsestateagents.uk, is operated by Cromwells Estate Agents Ltd ("Cromwells", "we", "us", "our"), a company registered in England and Wales under company number 05833026, with its registered office at 54–56 High Street, Cheam, Surrey, SM3 8RW.

We trade from the following offices:

Worcester Park: Brabham Court, 45 Central Road, Worcester Park, KT4 8EA. Tel: 0208 337 6603. Email: admin@cromwellswpark.com

Cheam: 54–56 High Street, Cheam Village, SM3 8RW. Tel: 0208 642 4249. Email: admin@cromwellscheam.co.uk

Carshalton: 95 Banstead Road, Carshalton Beeches, Surrey, SM5 3NP. Tel: 0208 642 5468. Email: admin@cromwellscarshalton.com

Lettings: 54–56 High Street, Cheam, SM3 8RW. Tel: 0208 642 4249 (option 2). Email: admin@cromwellslettings.com

We are members of The Property Ombudsman (TPO) and hold Client Money Protection (membership number A8573).

  1. Accepting these terms

By accessing or using this website, you agree to these terms and conditions. If you do not agree, please do not use the website. We recommend that you print or save a copy of these terms for future reference.

These terms cover your use of the website only. If you instruct us to sell or let a property, or you rent a property through us, our separate terms of business or tenancy agreement will apply to that service.

  1. Using our website

You may use this website for your own personal, non-commercial purposes, such as searching for property, booking a valuation or contacting our team. You must not:

Use the website in any way that breaks any applicable law or regulation.
Copy, scrape, harvest or re-publish property listings, images or other content for commercial purposes without our written permission.
Attempt to gain unauthorised access to the website, the server it is hosted on, or any connected database.
Introduce viruses, malware or any other harmful material.
Submit false, misleading or offensive information through any form on the website.

We may suspend or withdraw access to all or part of the website at any time, without notice, for business or operational reasons. We do not guarantee that the website will always be available or uninterrupted.

  1. Property information

We take care to make sure the property details on this website are accurate and are not misleading. However:

Property particulars, floor plans, measurements, descriptions and photographs are provided as a general guide only and do not form part of any offer or contract.
Measurements and floor plans are approximate and should not be relied upon for purchasing furniture, carpets or fittings.
We have not tested any services, appliances, systems or equipment, and cannot confirm they are in working order.
Information on tenure, lease length, service charges, ground rent, council tax band and EPC rating is supplied by the seller or landlord or taken from third-party sources, and should be checked by your solicitor or conveyancer before you commit.
Properties may be sold, let, withdrawn or have their price changed at any time, and listings may not be updated immediately.

You should satisfy yourself on all matters by inspection, survey and legal advice before entering into any agreement. Viewings are by appointment only.

  1. Valuations

Any online or instant valuation provided through this website is an automated estimate based on available market data. It is not a formal valuation, survey or RICS Red Book valuation and should not be relied upon for mortgage, legal or financial purposes. For an accurate market appraisal, please book a valuation with one of our local offices.

  1. Fees

Details of our fees for sales, lettings and property management services are available on request and are published on this website where required by law. Tenant fees are charged only where permitted under the Tenant Fees Act 2019.

  1. Intellectual property

All content on this website, including text, images, photographs, floor plans, logos, design and software, is owned by or licensed to Cromwells and is protected by copyright and other intellectual property laws. You may view, download and print pages for personal use only. You must not modify, reproduce or distribute any content without our prior written consent.

  1. Third-party links and tools

This website may contain links to, or tools provided by, third parties, such as property portals, mortgage calculators, maps, conveyancing or mortgage partners, and social media platforms. These are provided for your convenience only. We have no control over third-party websites or services and accept no responsibility for their content, accuracy or availability, or for any loss arising from your use of them.

Where we refer you to a third-party service provider, we will tell you if we receive a referral fee, in line with our professional and legal obligations.

  1. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, and to the fullest extent permitted by law:

We do not guarantee that the website, or any content on it, will be accurate, complete, up to date or free from errors.
We are not liable for any loss or damage arising from your use of, or inability to use, the website, or your reliance on any content on it.
We are not liable for any loss or damage caused by a virus or other harmful material that may infect your device, data or other material as a result of your use of the website.

If you are a consumer, we only provide the website for domestic and private use, and these terms do not affect your statutory rights.

  1. Privacy and cookies

We process any personal information you give us in line with our Privacy Notice. Information about the cookies used on this website is set out in our Cookie Policy. By using this website, you consent to that processing and confirm that the information you provide is accurate.

  1. Client money protection and redress

Cromwells is a member of a Client Money Protection scheme (membership number A8573). A copy of our Client Money Protection certificate is available on this website.

We are members of The Property Ombudsman redress scheme. If you remain dissatisfied after our final written response, or if 8 weeks have passed since you made a written complaint to us, you can refer the matter to The Property Ombudsman free of charge, within 12 months of our last communication with you about it: The Property Ombudsman, Milford House, 43–55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333 306. Email: admin@tpos.co.uk. Website: www.tpos.co.uk

  1. Complaints

We aim to provide a high standard of service. If you are unhappy with any aspect of our service:

  1. Telephone the person you have been dealing with at the branch.

  2. If that does not resolve the matter, speak to the Branch Manager.

  3. If you remain unhappy, put your complaint in writing to the directors, Mr J Brown and Mr P Lever, at 54–56 High Street, Cheam Village, Surrey, SM3 8RW.

We will acknowledge a written complaint within 3 working days and send a full response within 10 working days of that acknowledgement. If we need longer, we will explain why and tell you when to expect our response. Our full Complaints Procedure is available on this website and on request.

  1. Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Please check this page regularly, as the terms in force at the time you use the website will apply.

  1. Governing law

These terms, and any dispute or claim arising from them or from your use of the website, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction.

  1. Contact us

If you have any questions about these terms, please contact your nearest office using the details in section 1.

Last updated: October 2026